Introduction

This issue of the newsletter is so chock full of good content there is little space for an introduction! So dive right in and read more about Nortel's customer wins across every segment of our business and multiple verticals - and the announcement by BT and Nortel of a new four-year global trading agreement for Nortel's enterprise equipment and services. And read about the exciting updates and new product launches from our Enterprise Data portfolio - including the industry leading comprehensive Lifetime Warranty for our stackable Ethernet Routing Switch portfolio. And Nortel's race to 100G was on full display with the recent announcements of two new successful 100G trials with SURFnet, and JANET and Verizon. And ACE 2.0 is here, with more features including a Hot Desking application and further enhancements in line with our vendor agnostic strategy - and Contact Center 7.0 goes GA end of June. Also below you will find highlights on Global Connect - Nortel's largest annual Enterprise customer event hosted by INNUA (International Nortel Networks Users Association), the India Partner Forum 2009, and more! And of special mention, Nortel is awarded a Gold Effie Award for its Energy Efficiency integrated marketing campaign that is helping businesses go green and save money on energy costs. Enjoy!

Dotty & Fiona
Nortel Asia Analyst Relations

Today, businesses consume unprecedented bandwidth. The number of people and devices accessing the network has never been higher. Furthermore, each user has an uncompromising expectation of best-in-class performance and 24x7 availability. As the virtual computing environment is on the rise, application resources are constrained and resource pooling is often restricted by current network topology limitations. Learn how to deliver imperative customer requirements for a future-proof, reliable network that provides services integration, and simplified and agile virtual network infrastructures with the Virtual Services Platform 9000, and be sure to check out the VSP 9000 product brief and ultra resiliency whitepaper.

ENTERPRISE & SMB

Nortel Introduces Industry-Leading Lifetime Warranty for Data Portfolio - Nortel introduced a comprehensive Lifetime Warranty for the company's stackable Ethernet Routing Switch portfolios. The new warranty features innovative lifecycle support elements that make it unique in the industry, including iron-clad service support during the critical implementation phase and transparency into the product development roadmap to tailor software updates to precise requirements. This enables customers to chart their network future with unprecedented confidence and flexibility. Computer World Australia, ARN, CRN, IT Sitio, Diario TI

Nortel Expands Network Energy Efficiency Leadership - Nortel continues to lead the industry in energy efficiency innovation, and is introducing new capabilities that save customers power, lower capital and operational costs and help reduce their carbon footprint. New technologies take power savings to the next level – enabling businesses to better determine their energy consumption and deploy the most energy-efficient solutions available. Computer World Australia, ARN

Nortel Technology Innovation Drives Enterprise Speed, Simplicity - Nortel introduced new data products that are faster, more secure and less expensive than competing solutions, and are specifically designed to support the needs of today's real-time business applications. TMCnet, Lan Systems

Nortel Unveils Next-Gen Core Enterprise Network Solution - Nortel introduced the Virtual Services Platform 9000 – the next-generation enterprise solution for mission-critical core networks and data centers. The new platform helps companies realize the benefits of emerging virtualization technologies that require unparalleled reliability and flexibility, while providing over twice the performance compared to the primary competition. Computer World Australia, TMCnet, Channel Web, Search Networking, bMighty, InternetNews.com

Nortel Rolls Out New Solutions for Business Process and Application Integration - Nortel continues to drive the integration of communications and business processes with advanced services and software-based solutions that expand the array of applications and capabilities available to enterprises, while supporting more multi-vendor environments. Today the company is announcing enhancements to its Agile Communication Environment and Media Processing Server, in addition to the upcoming global availability of Contact Center 7.0. CBR, E Week, TMCnet

Nortel Government Solutions Teams With General Dynamics To Offer Latest In VOIP Secure Telephony - Nortel Government Solutions, a U.S. company wholly owned by Nortel, has been designated by General Dynamics as an authorized reseller of the General Dynamics Sectéra vIPer Universal Secure Phone.

Nortel Government Solutions Next Generation UC Solution First To Achieve JITC-Certification - Nortel Government Solutions, a U.S. company wholly owned by Nortel, announced its Application Server 5300, the newest element of Nortel's Unified Communications Solution, has passed a rigorous test regimen administered by the U.S. Joint Interoperability Test Command. This JITC certification makes the solution the first secure, next-generation UC platform to attain Approved Product Listing certification from the Department of Defense.

Carrier & MEN

Nortel Leads Global Carrier Softswitch Market According to Dell'Oro Group and Infonetics Research - Recently published reports from Dell'Oro Group and Infonetics Research continue to rank Nortel as the worldwide leader with the largest revenues in the carrier softswitch market for the first quarter of 2009. TMCnet

Enterprise & SMB

BT and Nortel Sign New Four Year Global Trading Agreement - BT and Nortel announced a new four-year global trading agreement for Nortel's enterprise equipment and services including its convergence portfolio. This new trading agreement builds on the success of a 15-year relationship that has provided the UK market with leading voice applications. Lan Systems, Light Reading, Total Telecom, Channel Register

Deloitte Russia Powers Unified Communications with Nortel Data Solution - Deloitte, known worldwide for the excellence of the professional services provided by its member firms, is simplifying its operations and empowering its people to deliver first-class customer service using a unified communications solution from Microsoft and Nortel at its new Moscow office. TMCnet

National University of Malaysia Unleashes Student Learning With Nortel - Universiti Kebangsaan Malaysia (UKM) is the latest educational establishment in Asia to ensure its students and staff can benefit from a 21st century educational experience, thanks to a new high performing and reliable campus network solution from Nortel.

Georgia Perimeter College Selects Nortel for Hosted Contact Center Solution - In an effort to provide a fast-growing student body with convenient access to information regarding students services such as enrollment services, career counseling, tuition and fees, testing schedules and more, Georgia Perimeter College has selected a Hosted Contact Center Solution from Nortel.

Nortel Helps Schools and Universities Build 21st Century Education System - Innovative networking solutions from Nortel are helping Carroll County Public Schools in Maryland, the School District of Philadelphia and other K-12 districts throughout the world to build better education systems. Higher education institutions like Baltimore's Coppin State University and the University of Virginia are also turning to Nortel to help educate and train the workforce of tomorrow.

Carrier & MEN

SURFnet Lights Live 100G International Path with Nortel and Telindus - SURFnet, a global leader in advanced network research, has completed a 100G trial on its live 10G international broadband network connection between Amsterdam, The Netherlands and Hamburg, Germany, using Nortel optical technology and network integration services provided by Telindus. The results of this trial help demonstrate that SURFnet's existing network is capable of cost-effectively transporting even larger amounts of network traffic as bandwidth demand increases. Fibre Systems Europe, Light Reading, xChange Magazine

Ziggo Selects Nortel to Bring IP Telephony to Businesses in The Netherlands - Ziggo, the largest cable operator in the Netherlands, has selected an IP-Powered Business solution from Nortel to help them launch advanced business voice services for small and medium businesses (SMBs). TeleGeography

Kabel BW Selects Nortel for High-Quality VoIP and Multimedia Network Upgrades - Kabel Baden-Württemberg, one of the leading cable network operators in Germany, has selected Nortel to upgrade its cable network to support the latest VoIP and multimedia services. With the implementation of Nortel's CS 2000, IP Multimedia Softswitch and Camiant's PacketCable Multimedia policy server Kabel BW can offer high quality multimedia offerings to approximately 3.5 million households in the Baden-Württemberg region.

Nortel Helps Hancock Telephone Prove Small Operators Can Provide Big Services - As an independent telecommunications provider with 2,000 customers in New York and Pennsylvania, Hancock Telephone does not have the deep pockets as do many of today's mega service providers. But thanks to new VoIP, IP and WDM PON Ethernet Access solutions and support services from Nortel, Hancock Telephone is now able to deliver "big city" technologies to its customers along with the down-home customer service they have grown to appreciate.

Lithuania Railways Completes First GSM-R Call Powered by Nortel - Lithuania Railways has made Lithuania's first GSM-R call made possible with Nortel GSM-R technology. The historic first call was completed on the Vilnius and Kaunas route which is one of Lithuania's busiest rail lines. The GSM-R call took place on June 11, 2009 and marks the official start of the field pilot phase of the LitRail GSM-R project that is scheduled to be completed by the end of 2010. TMCnet

Nortel: Green Roots

Take a look into Nortel's green journey with the blog dedicated to the discussion of all things green:

H1N1 Follow Up

Follow us on Twitter: @nortelgreen

Nortel: Community

Nortel provides a number of interactive ways for you to share and learn with others and with us.  Whether you're a customer,  partner, developer, or just someone who's interested in Nortel, this community offers a range of ways to get involved and be heard.

Nortel's latest blogs:

Phil Edholm Enterprise Blog

Buzzboard News Blog

Nortel Voice Security Blog

Nortel Expands Network Energy Efficiency Leadership

In 2008 Nortel announced unparalleled on-peak energy efficiency up to 40% versus the competition. Now, Nortel is driving leadership in the off-peak as well with the new Nortel Energy Saver feature on our Edge switches. The Nortel Energy Saver is managed by the Enterprise Policy Manager with proactive management and reporting. Intelligent switches "dim" to adjust to match use and have been tested to deliver up to 30% greater energy efficiency.* Computer World Australia, ARN, CRN, IT Sitio, Diario TI

Two New Successful 100G Customer Trials

Nortel's race to 100G was on full display with the recent announcements of two new successful 100G trials. SURFnet has completed a 100G trial on its live 10G/40G international broadband network connection between the Netherlands and Germany, using Nortel optical technology. The connection covered a distance of 1244km of fiber without using electrical regeneration equipment. This comes on the heels of the news that JANET and Verizon Business have successfully completed a 100G trial across a 103km segment of JANET's UK R&E network using Nortel gear. Light Reading, Light Reading(1). Fibre Systems, ITPRO, Laboratory Talk, Light Reading, xChange Magazine

SURFnet Press Release

JANET Press Release

Nortel 40G/100G Adaptive Optical Engine

Nortel Strikes Gold at 2009 Effie Awards, Wins Industry's Top Marketing Honor - Nortel brought home the gold – the gold award, that is – from this year's Effie Awards for its Energy Efficiency integrated marketing campaign that is helping businesses go green and save money on energy costs. The campaign, focused on making energy efficiency work for today's business leaders, edged out some of the world's most prominent marketers and companies to win the coveted marketing award

Nortel Strengthens Channel Strategy for North ASEAN Markets - Nortel has appointed Westcon as its regional distributor for its North ASEAN markets of Thailand, Vietnam and the Philippines which will enhance its position as the leading distributor for Nortel worldwide. Lan Systems, Reseller News

Nortel to Seek Buyer for Stake in LG-Nortel Joint Venture - Nortel announced that its principal operating subsidiary, Nortel Networks Limited, has decided to seek a buyer for its majority stake in LG-Nortel, the company's Korean joint venture with LG Electronics. Nortel has made this decision to secure a sound future for the LG-Nortel business, its valued customers and loyal employees. Reuters, Bloomberg, The Canadian Press, Financial Times, Light Reading, TD-SCMA Forum, Telecom Tiger (India), Local Tech Wire, Fierce Telecom, RTT News, InternetNews.com

Nortel Technical Journal

Innovation, customer collaboration, technologically advanced networks, unwiring the enterprise

This first online only 'green' issue of the Nortel Technical Journal highlights several of the technology innovations being developed in Nortel's R &D labs, specifically in the Enterprise Solutions.

Nortel ERS 5000 Series and Dell EqualLogic PS Series provide high-performance, reliable iSCSI storage that scales - Businesses of all sizes have embraced SANs based on the iSCSI standard for its performance, cost and scalability attributes. To derive their full potential for low latency, high IOPS and virtualized operations, iSCSI SANs require high-performance, reliable networks. Nortel’s Stackable ERS 5000 portfolio addresses these challenges to provide an excellent networking platform for iSCSI-based storage. Benefits include:

Greener solution; efficient network design requires less power and cooling

Simplified ongoing maintenance and management

Scalable and flexible configuration options for great investment protection

Always-on operation for mission-critical applications

Terabit performance within a stack for enhanced user experience

Low OPEX due to ease of installation and troubleshooting

Top-of-rack placement (TOR)

Lowering Cost, Empowering Teachers and Enabling Students to Learn from Any Place at Any Time

Carroll County Public Schools (CCPS) has implemented its own fiber broadband network to serve 47 school buildings as well as local government offices, libraries and the community college. In a strategy that greatly increased support for the infrastructure CCPS needed for 21st-century learning, the school system's IT department broadened its vision beyond the needs of K-12. The results include lower costs, accelerated ROI, more productive teachers - and a wealth of evidence proving that collaboration works.

Application Gateway and the Voice Office Applications Suite

IP Phone applications made simple! The Application Gateway with Voice Office Applications transforms the IP Phone user experience and delivers on the promise of convergence with applications including Visual Voice Mail, Express Directory, Zone Paging, Broadcast Alerts, and Click to Call.

Interoperable Communications Solution - Addressing the Challenges of Mission-Critical Public Safety Communications

Nortel's Interoperable Communications solution is designed to improve first responder communications and enhance their ability to collaborate without major costly rework of the existing radio infrastructure while leveraging the agency's investment in Nortel telephony.

Nortel Contact Centre Manager

Nortel's energy-efficient Contact Center Manager, our unique co-resident server solution, contributes directly to cost avoidance and reduction while offering excellent scalability and robust functionality.

Can a greener contact center contribute to energy independence? Nortel's energy-efficient contact centers do more, faster - and for less

Contact Center Offsite Agent

Nortel Call Back

IVR Application Discovery Workshop

Nortel offers IVR Application Discovery workshops, working with customers to identify areas self-service solutions or changes in the contact center will provide business benefit, either through cost-saving or revenue generation, enhanced marketing, improved customer satisfaction or greater brand promotion.

SURFnet Case Study

One of the world's leading research and development organizations in the field of high-end networking relies on Nortel hybrid optical and packet switched network solutions to help meet the diverse needs of 180 different institutions including universities, research centers and academic medical centers, throughout the Netherlands.

Nortel scores in Optus' ATO deal - Optus yesterday revealed Canadian vendor Nortel, among others, would be a major winner under the Australian Taxation Office's network and telephony upgrade that has been scheduled as part of its managed services deal with the telco. John Simon, managing director of Optus' Enterprise and Business Group, yesterday said Nortel would be a key supplier for the network and telephony upgrade planned for the ATO over the coming six months. "We're using Nortel CS2K switches, which are high-end switches, and IP [internet protocol] phones from Nortel," Simon said. The deal would be welcome news for Nortel, which last year reassured Australian customers that its Canadian parent's financial woes would not impact them. ZDnet

Nortel Showcases New Hot Desking Application for Australia / New Zealand - Nortel has launched an out-of-the-box Hot Desking application that allows any company to give their staff single-number communications from any device and any number – a phone, mobile, softphone or smartphone, a meeting room, customer premise, hotel or home number. The application is designed to run on any IT environment as part of Nortel's vendor-agnostic Agile Communications Environment (ACE) software platform, announced earlier this year. "Optimisation of IT resources is a key part of any CIO's agenda in 2009," says Kirsten Gilbertson, Leader, Emerging Technologies, Emerging Markets, Nortel. "What we're addressing with ACE is the question of how you can leverage your existing investment to address, improve or innovate new business processes." ARN, Computer World Australia, Telecommunications Review

Hello, an Avatar Is Calling You - Internet phone calls aren't just for telecommuters and grandparents anymore. In the coming months online games and virtual worlds, including Linden Lab's Second Life and Sony's Star Wars, plan to start charging players to call one another over the Web - even when they're not immersed in a game. The idea is to forge tighter bonds between the virtual communities and the people who inhabit them by helping players make real-world connections from their phones. On May 20, Second Life operator Linden Lab will announce plans to introduce features to connect its 650,000 active members via land lines, cell phones, and PCs. One service, called "Dial an Avatar," lets players call other characters in the virtual world, or dial into a virtual meeting from their cell phone - even when they're not sitting in front of their browser. The company plans to roll out new features throughout the year and may charge subscriptions to make calls into Second Life ... PC maker Lenovo has plans to launch a new virtual world called the "Lenovo eLounge," designed to boost sales of its machines. The lounge features Web phone calling software from Nortel ... Lenovo has more ambitious plans. The company's eLounge site - available on the Web to any PC user - will let customers talk to Lenovo sales reps, and voices will get louder as avatars get nearer to other residents of the site. "It allows us to create a cocktail party effect" in which people can listen in on several conversations at once, says Nic Sauriol, leader of Nortel's Web.Alive unit. Open Universities Australia of Melbourne plans to use the Nortel software to let prospective students chat with instructors and each other. Business Week

Nortel provides continuity to the business and productivity through solutions for working remotely - During the contingency of health in the Mexico City, 96 percent of employees of Nortel Mexico continued their work from their homes by providing ongoing support to its customers. To maintain the operations and productivity of businesses in situations where their employees can not work from their office, or when you should conduct workshops and national and international executives can not travel or when it is essential to providing continuous service to its clients in crisis situations, Nortel, a leading provider of communications services, offers its customers a broad portfolio of mobile communication solutions for effective distance work. CIO America Latina 

Nortel Unified Communications (UC) Review and Analysis - The review was conducted as part of CollabGen independent research. Resulting reports are divided into two parts: Part 1 on Unified Communication components; and Part 2 covers Contact Center systems and applications. The following are some highlights: Nortel's UC Product Integration: Nortel's Agile Communication Environment is a communications-integration software platform which abstracts and exposes communication (IM, voice, video, data) and network services (location, presence, policy, context), as Web Service interfaces, for integration into any application environment. The current version is 1.2 and version 2.0, which adds an adapter for Avaya Communications Manager, is scheduled for release in July. Using the Agile Communication Environment, communications functionality can be integrated into business applications and processes. This allows businesses to integrate these services into IT applications to build new, enhanced, value-added applications. TMCnet

Methods: Revolution sweeps the workplace - A manager in a manufacturing company is glaring at a senior executive from one of its suppliers across a teleconferencing link. The definition is good enough for each to see the whites of the other's eyes. The manager leans forward: "You are going to deliver these components on time, aren't you," he says, daring his opposite number to come up with an excuse for failing to meet his obligations. It's a scenario which, hopefully in less confrontational mode, could become commonplace, as new ways of working based on ubiquitous and universal connectivity – described by communications group Nortel as "hyperconnectivity" – sweep through the business world. Anyone who doubts that these new ways of collaborating are fomenting a business revolution need only look at patterns of traffic across the world's telecommunications networks. Financial Times

Nortel Sets up Network Operations Center in India - Nortel Networks said Tuesday that it has set up a Global Network Operations Center (GNOC) in Bangalore, to help remotely manage and support the networks of its carrier and enterprise customers in Asia, Europe, North and South America. The Bangalore GNOC provides round-the-clock network surveillance and performance monitoring for voice and data networks, Nortel said. The new center in Bangalore is Nortel's fifth network operations center worldwide. Nortel's other network operation centers are located in North America, Europe, China and in Gurgaon in north India. The Gurgaon center services customers both in India and abroad including Indian telecommunications service provider, Bharti Airtel, said Suresh Kumar, vice president for Managed Service Delivery at Nortel Asia Pacific. The company decided not to expand in Gurgaon but to instead set up another network operations center in Bangalore to provide disaster recovery to its customers, Kumar said. The Bangalore center, which began operations about four months ago, already supports more than 50 customers worldwide, Kumar said. PC World, India Times, Computer World

Build VoIP Solutions For SMB - Nortel's position on why VoIP (voice over Internet Protocol) is ideal for so many small and medium businesses is firmly founded in the company's corporate slogan: "Business Made Simple." VoIP, in fact, is the very apotheosis of business made simple. First, let's debunk the doubts regarding VoIP's appropriateness for small and medium businesses. There has been, within the SMB community and beyond, a common misperception that transitioning to VoIP is too big a risk to take – that the technology hasn't sufficiently matured and that it's designed for larger enterprises (too expensive, doesn't scale). Wrong and wrong! And, we've put the proof into practice. Nortel has designed VoIP solutions that are built for SMBs from the foundation up, extending many of the same services and features as those afforded larger companies – and very simply applied. Business Solutions Magazine

Nortel clinic showcases health care technology in action - Nortel Networks has set up a prototype medical clinic in Richardson, Texas, to showcase how hospitals and health care providers can use technology to treat patients more effectively and operate more efficiently. Nortel builds on already accepted technologies, such as Wi-Fi, cell phones and RFID. For example, Nortel has built an electronic notification system for hospitals that allows physicians to sign off on patient discharges more quickly.  SmartBrief, Dallas Morning News

Top Players in Nortel's Partner Community Rewarded - Nortel has recognised the achievements of its partner community at the PartnerFocus event in London on Tuesday 9th June. Held at the Hilton Metropole in London, PartnerFocus is Nortel's annual opportunity to highlight the successes of its valued partners. This year, in a new category for 2009, Avnet received the award for Distribution Partner of the Year. The award recognised Avnet's commitment, hard work and loyalty to Nortel and Laura Harman, Nortel Business Unit Director, who accepted the award on behalf of Avnet, said: " I'm honoured to accept this award on behalf of the Avnet team. We pride ourselves on our dedication to providing the best business solutions for our customer and this award is the perfect endorsement of our efforts. This award is also a testament to the unique partnership that Avnet has with Nortel. Our teams work together with great passion and dedication and we hope the relationship continues for a long time to come." Comms Dealer

Nortel rewards channel 'warriors' - Nortel is targeting mobile and road warriors with its current promotion for partners. The company has announced a promotion for its channel partners aimed primarily at mobile users, that offers significant savings on unified communications functionality for existing Nortel SMB customers. The 'BCM Warrior' promotion is named after Nortel's converged voice and data platform and is split into two categories: 'Mobile Warrior' and 'Road Warrior'. The first includes Nortel's unified messaging functionality at a substantially reduced price, while the latter includes unified messaging, along with additional IP and softphone licensing. The additional features connect mobile executives to their voicemails and emails when out of the office. Lan Systems, Reseller News

Nortel and FCS make Volvo Ocean Race Communications Plain Sailing - Galway-based telecoms infrastructure provider Nortel has teamed with Flexible Contact Solutions to support the communications needs of Let's Do It Galway for the Volvo Ocean Race stopover. The two companies are providing the infrastructure and equipment to deliver communications during the event, ensuring the organisers can rely on secure communications for the biggest sporting event Ireland has hosted since the Ryder Cup. "The contribution from FCS and Nortel means a great deal to the team in Galway," says Let's Do It Galway CEO Mel Morgan. "We are all working together to ensure the Irish team aboard the Green Dragon boat comes home to a champion's welcome. "With 140,000 visitors expected between May 23 and June 6,we've organised a series of events to mark the stopover in Galway. Now we are confident that we have the communications we need to make sure everyone can take part." Galway Advertiser